Privacy statement

The success of the PCCS as an independent reviewer of complaints about the police in Scotland depends on the PCCS being a secure organisation while maintaining its openness of approach.

Any personal data collected through this website will be processed in accordance with the Data Protection Act 1998.  In line with this Act, the PCCS is committed to protecting your privacy and only using any data you give us for its intended purpose and in accordance with the Police, Public Order and Criminal Justice (Scotland) Act 2006.

The PCCS does not capture and store any personal information about individuals who access this website (see cookies section below), except where you voluntarily choose to provide your details via the contact us form or by completing the online complaint review form.

The PCCS will use the information you have provided only for the purposes of processing your enquiry. The PCCS will not pass on information to third parties except where it is necessary in the proper performance of its functions under the Police, Public Order and Criminal Justice (Scotland) Act 2006.

Types of information collected by the PCCS

When you visit this site you may provide two types of information:

  • Personal information you choose to provide that is collected on an individual basis: applications for a complaint handling review, feedback, questions and enquiries (through the Contact Us form and via email), and applications for job vacancies.
  • Information, not of a personal nature, that is collected automatically on an aggregate basis as you and others browse the site.  Aggregate information is used to learn more about visitors' site usage patterns and tell us how popular different parts of the site are with visitors.  Such information is then used to develop and continually improve the site and is not used in any way that could identify individual users.

Information provided by users will only be held for as long as is necessary to ensure a proper response to enquires, applications, queries and suggestions from site users.

Any personal data you provide in completing an online form will only be used for that purpose and will be processed in accordance with the data protection act.


When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there is enough capacity to ensure they are fast.

 Cookies for managing your current visit


Cookies for improving service

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the service is available when you want it and fast.







For further details on the cookies set by Google Analytics, please refer to the Google Code website

The Interactive Advertising Bureau (IAB) provides detailed information about cookies and tells you how to remove cookies from your browser.

Access to your information

If you wish to see the records of any correspondence you have sent to the PCCS, or if you have a query or complaint about this privacy statement or about the site, you can contact the PCCS:

By email -

By telephone (freephone) - 0808 178 5577

By post -        PCCS
                      Hamilton House
                      Hamilton Business Park
                      Caird Park
                      ML3 0QA

Email communication

All email communications received by the PCCS are subject to monitoring. They may be recorded and retained.

In addition, should your email be infected with a computer virus it will be deleted and, in line with best security practice, receipt will not be acknowledged.  If your email is a Freedom of Information request, it is recommended that if you do not receive an acknowledgement in two working days that you use an alternative means of communication.

By continuing to use this site you are considered as understanding and agreeing to the contents of this statement.